Legal

  1. Acceptance and Payment Terms: Advertised prices are in U.S. dollars and exclude shipping, handling and taxes unless otherwise noted. Orders are deemed accepted only when fulfilled. Florida Residents add 6% Sales Tax. Payment is due at the time stated in your invoice or before Product is shipped.
  2. Shipping and Title:  Kodiak Computers will arrange to ship Products to you. Title and risk of loss to Products pass to you when Kodiak's designated shipper delivers Products to the address you specify. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You agree that you will be bound by such license agreement. You must notify Kodiak Computers of damaged or missing items from your order within fifteen (15) days after you receive your Product.
  3. Return Policy:  You may return Products and cancel unused services within 30 days after you receive your Products or are invoiced for services.  Once you notify Kodiak Computers of your intention to return Products or cancel services you will be advised of Kodiak’s return procedures. You must return Products within 7 days after you have received all authorization and return materials from Kodiak Computers.  Kodiak Computers will refund the original purchase price of Products and unperformed services (including related sales taxes), subject to the provisions below.
    • ORIGINAL SHIPPING & HANDLING, DELIVERY AND SIMILAR FEES (INCLUDING RELATED SALES TAXES) ARE CONSIDERED SERVICES ALREADY CONSUMED AND ARE THEREFORE NOT REFUNDABLE.
    • YOU ARE RESPONSIBLE FOR PROPERLY PACKAGING PRODUCTS TO BE RETURNED AND FOR DELIVERING THE PRODUCTS TO THE COMMON CARRIER DESIGNATED BY KODIAK COMPUTERS.  YOU ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR PRODUCT DURING RETURN SHIPMENT.
    • YOU MAY BE CHARGED A 15% RESTOCKING FEE TO RETURN PRODUCTS.
    • Returned Products must be in the same condition as you received them. A fee may be charged for any product returned without original packaging, missing parts or manuals, or otherwise not in like-new saleable condition. You must return all pre-loaded software with the Product to obtain a refund for the Product, and you may only return pre-loaded software if you choose to return the Product.
  4. Product Limited Warranty:  Kodiak Computers warrants that its Products will be free from defects in materials and workmanship for the Limited Warranty for a Period of 3 years for part replacement and 1 year for labor. During the Limited Warranty Period, Kodiak Computers will, at its option:
    • Provide replacement parts necessary to repair the product
    • Repair the product or replace it with a comparable product
    • Refund the amount you paid for the product, LESS DEPRECIATION, upon its return. Replacement parts and products will be new or serviceably used, comparable in function and performance to the original part and warranted for the remainder of the original warranty period or, if longer, 90 days after they are shipped to you.
    • After 1 Year from Date of Sale, Kodiak Computers may charge a service fee for part replacement.

    THIS LIMITED WARRANTY DOES NOT COVER MISUSE OR MINOR IMPERFECTIONS IN UNITS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY.
    THIS LIMITED WARRANTY DOES NOT COVER AND KODIAK COMPUTERS IS NOT RESPONSIBLE FOR:

    • DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE, MISPLACEMENT, POWER SURGES, VIRUSES, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT.
    • DAMAGES CAUSED BY SERVICING NOT AUTHORIZED BY KODIAK COMPUTERS.
    • DAMAGES CAUSED BY USAGE THAT IS NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS.
    • DAMAGES CAUSED BY FAILURE TO FOLLOW THE PRODUCT INSTRUCTIONS OR FAILURE TO PERFORM PREVENTIVE MAINTENANCE.
    • SOFTWARE, INCLUDING THE OPERATING SYSTEM, THIRD-PARTY SOFTWARE, OR THE RELOADING OF SOFTWARE.
    • ANY EQUIPMENT OR COMPONENTS THAT WERE NOT INCLUDED IN YOUR PRODUCT AS ORIGINALLY SOLD TO YOU.
    • NORMAL WEAR AND TEAR
    • COSMETIC DAMAGE THAT DOES NOT AFFECT FUNCTIONALITY.
  5. To obtain warranty service:
    • You must assist Kodiak Computers in diagnosing issues with your product, and follow Kodiak’s warranty processes.
    • You must obtain warranty service from Kodiak Computers.  Kodiak Comptuers will not reimburse you for service performed by others.
    • You may be required to deliver and retrieve your product to and from Kodiak Computers.
    • When sending a product to Kodiak Computers, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection. You are responsible for properly packaging your product, paying all shipping costs, loss or damage to the product during shipping, and any other taxes, fees or charges associated with transporting the product to an authorized Kodiak Computers service facility. YOU ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR PRODUCT DURING SHIPMENT TO US.
    • Before providing your product to Kodiak Computers for service, remove any confidential, proprietary or personal information, and removable media, such as floppy disks, CDs, or PC Cards.
    • If Kodiak Computers asks you to return defective parts or products, you must do so within 7 days after you receive the replacement parts or products. Kodiak Comptuers will charge you for replacement parts or products if you fail to do so.
    • IT IS YOUR RESPONSIBILITY TO BACK UP THE CONTENTS OF YOUR HARD DRIVE BEFORE SERVICES ARE PERFORMED AND REMOVE ANY DATA FROM PARTS OR PRODUCTS RETURNED TO KODIAK COMPUTERS, INCLUDING ANY DATA YOU HAVE STORED OR SOFTWARE YOU HAVE INSTALLED ON THE HARD DRIVE. It is possible that the contents of your hard drive will be lost or reformatted in the course of service and Kodiak Computers will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any product serviced. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, KODIAK COMPUTERS IS NOT RESPONSIBLE FOR ANY LOSS OF YOUR DATA WHATSOEVER. YOUR PRODUCT WILL BE RETURNED TO YOU CONFIGURED AS ORIGINALLY PURCHASED (SUBJECT TO AVAILABILITY OF SOFTWARE).